At MAMOU Home Decor, we handle our deliveries through a reliable third-party logistics company. We take pride in offering shipping services to most locations worldwide. Our high-quality products are sourced directly from Chinese manufacturers, ensuring the best value and selection for our customers. The estimated delivery time for our shipments is typically two to three weeks, depending on your location.
To make our services even more convenient, we provide free shipping for orders over £50 (inclusive of VAT) within the UK and Europe. For orders under £50 or outside of the UK and Europe, a nominal shipping fee of £5.75 is applicable. It's important to note that certain international destinations may have specific product restrictions. Unfortunately, we are unable to ship to the following locations: Guernsey, Outer Hebrides, Isle of Man, Jersey, Kirkwall, Shetland Islands, and Scottish Highlands. Additionally, please be aware that we cannot ship to P.O. boxes or APO/FPO addresses.
At MAMOU Home Decor, we strive to provide a seamless shopping experience, and our reliable logistics partner ensures that your orders are handled with care and delivered to your doorstep in a timely manner.
Non-deliveries must be reported within 14 days. For more information, please refer to our Shipping Policy page.
We want you to be satisfied with your purchase from MAMOU Home Decor. Here's our policy for refunds and returns:
Returns:
You can return any unused and undamaged item within 30 days of delivery.
Customised or personalised items are not eligible for returns.
We will cover the cost of return shipping for wrong or defective products. Contact customer support within three business days of delivery and provide details and photos of the issue.
For all other returns, the customer is responsible for the cost of return shipping.
Refunds:
If you change your mind about a purchase, request a refund within 30 days of delivery.
Once we receive the returned item, we will inspect it to ensure it meets our refund policy criteria.
We will refund your original payment method within ten business days.
Please note that our refund and return policy only applies to unused and undamaged items. For more information, please refer to our Refund Policy page
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.